Terms

ERRORS AND ADJUSTMENTS – We request that all returns be reported within 5 days of receiving your order. It is important to supply all the necessary information including invoice number, date of invoice, number of cases received as well as shortages, etc. It will then be possible to handle your claim promptly and efficiently. We request that you do not make any changes on our invoices. This is important to keep your account in balance.

RETURNS - Please observe the following procedures for returns:
• All returns must be made within 30 days of purchase. Pre-authorization is required to return products.
• Customer must have original invoice/document number to receive credit.
• Credit/Return Authorization must be granted by Uncle Charlies Products, Inc.personnel to insure proper credit.• All saleable merchandise returned shall be clean and free of all markings.
• We guarantee that all merchandise is fresh and saleable when shipped from our warehouse.
• We will promptly rectify any errors for which we are responsible.

SPECIAL ORDERS - If you are in need of an item that we are not currently stocking, we will research the availability of the product and do a special order if possible. 2-4 weeks lead-time may be required before receiving the item. Special Orders cannot be returned unless otherwise authorized.